Practice-based customer care

Reflective Practice in Nursing Care

Introduction: Reflective practice is a generic term for intellectual and affective activities that create new understanding and appreciation of experiences. Various studies have emphasized on the benefits of reflection in nursing. This article reviewed benefits and barriers of reflective practice in nursing. Methods: In this review article, library references, some scientific databases (Elsevi...

Quality assessment of care provided to patients with type 2 diabetes based on Clinical Practice Guidelines

Introduction: Diabetes is one of the usual medical problems that had an important negative effect on patient’s health. Researches demonstrate that there is a wide gap between recommended medical actions and received care by patients with diabetes. The aim of study was to assess the quality of care provided to patients with type 2 diabetes. Materials and methods: A cross-sectional stu...

Customer care in the NHS.

Viewing individuals in need of NHS care as customers has the potential to refocus the way their care is delivered. This article highlights some of the benefits of reframing the nurse-patient relationship in terms of customer care, and draws parallels between good customer care and the provision of high quality patient care in the NHS. It explores lessons to be learned from those who have studie...

Evidence based practice in primary care

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Collaboration in Practice: Implementing Team-Based Care.